FAQ/Help

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.Your Security is very important to us that`s why we use the most trusted and first name in online security for our SSL certificate. The GCTECH.com is a secure Web site and its authenticity and security is verified daily by MacAfee certification which 24 hours checks our site to ensure that any security lapses are discovered and immediately addressed.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include GCTECH. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 03, 2014.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to [email protected].

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy

RETURN A PRODUCT

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to charge restocking fee. So if for whatever reason you’re not happy with your purchase, just send us an email to [email protected] and we will issue a Return Merchandize Authorization number. (RMA)Please don`t forget to provide us your order ID number.

• Please note we do not accept any returns without RMA number
• You can return your purchase for up to 365 days from the purchase date. If you purchase on 2/29 of a Leap Year, then you have until 2/29 the following Leap Year to return those orders.
• Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.

SHIPPING INFO

Q. Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

A. Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Q. Do you ship internationally?

A. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.

Q. Do you ship to PO Boxes or Military APO/FPO addresses?

A. Shipments can be sent to both PO Boxes and Military APO/FPO addresses.

Q. How are orders shipped and delivered to Alaska or Hawaii?

A. The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.

Q. How are orders shipped to US Territories and APO/FPO addresses?

A. The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.

Q. How can I track my order?

A.You can track your package by clicking on order status on tonergraphics.com homepage or click on the following link and use your order number and your email to track your package.

Q. How long will it be before I receive my order?

A. For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

Q. Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

A. If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 3pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Q. Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

A. If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment centers. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Q. Where is my order shipping from?

A. We ship all orders from our warehouse which located in Pasadena, California.

Q. Can I pick up my order?

A. Pick up is only available at our California warehouse. Please don`t forget to print your invoice or PO before coming for pick up.

SALES TAX

EXEMPT PURCHASERS

If you purchase our items for resale, the transaction is not subject to sales tax. If you are a re-seller but the items you are purchasing from us are not for resale, the transaction will not be tax exempt.

In order for taxes to be removed from your order, we will ask you to provide a resale certificate, which must contain the following information:

• The name and address of the purchaser.
• The number of the seller’s permit held by the purchaser
• A description of the items to be purchased.
• The signature of the purchaser or someone approved to act in his or her behalf.
• Please click at the link below to complete the California Resale Certificate form.
• http://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf

Please send above information to [email protected] or fax it to 1-888-569-4651

WARRANTIES

Warranty of Re-manufactured and Compatible Products

All of our remanufactured and compatible products come with 1 year warranty. All these products manufactured by ISO and STMC certified facilities and warranted to be free of defects in both materials and workmanship.

What`s STMC ?

STMC stands for Standardized Test Methods Committee. This global committee was formed to find and promote standardized test methods for the printer cartridge industry. Standardized test methods are defined from ISO, ISTA, and ANSI standards. A company that is STMC certified is one that has had their employees successfully trained by an authorized trainer in these test methods, attests to using these test methods, and has purchased the correct test equipment. By purchasing STMC certified products you can be assured that you will receive the highest levels of performance, reliability and quality with each cartridge.

Warranty of OEM (Original Equipment Manufacturer) Products

Original Equipment Manufacturer (OEM) printer cartridges are products that are manufactured directly by a brand name company, like HP or Canon, and have the manufacturer brand name directly on the product packaging. If you purchase your printer cartridge from a retail web site, OEM or brand name cartridges are typically sold side-by-side with non-brand cartridges, typically called “compatible” or “remanufactured” cartridges, which are typically much less expensive than their brand name counterparts.

The warranty process for OEM cartridges is completely different from compatibles or remanufactured cartridges, which are typically warrantied by the retailer. With OEM printer toner and inkjet cartridges, the warranty is provided directly from the manufacturer. Your retailer will ask you to contact the manufacturer directly if you need to replace a defective OEM cartridge that is still under warranty. The retailer has no choice on this matter, these rules are established by the manufacturers themselves.

Unfortunately, sometimes the manufacturer may be reluctant to provide warranty service on a product that was not purchased directly from them, but this does not change the warranty, and the manufacturer has an obligation to fulfill its warranty regardless of where the product was purchased.

In order to receive warranty service for an OEM product, use the contact phone number listed on the cartridge or on the original product packaging. Have the serial number of your machine ready, if possible, as many manufacturers will ask for it in order to verify the product’s warranty. Below is a list of contact information for popular manufacturers, and the typical warranty period for their products.

What’s the difference between OEM, Compatible, and Remanufactured?

OEM is an abbreviation for “Original Equipment Manufacturer”. When you see a product described as OEM it is a new “name-brand” cartridge from Canon, Epson, Hewlett Packard, etc.

Compatible Cartridge – This is a brand new cartridge made with new plastics and parts. It is designed to meet or exceed the OEM specifications and high standards of quality. It is 100% brand new and economically priced compared to expensive name-brand cartridges. Using compatible generic replacement cartridges will not void your printer warranty. We carry many 100% new compatible imaging supplies: Brother laser/fax cartridges, thermal fax rolls, Media Sciences solid ink and color cartridges for many of the popular color printers. We also have Pitney Bowes, Canon and Brother inkjet cartridges, copier toner, and ribbons.

Remanufactured Cartridge – A cartridge that has been recycled to meet or exceed OEM specifications. Most cartridges use a “virgin OEM core” (an OEM cartridge that has not been remanufactured) and has 70-80% new parts including a new long life drum. The remanufacturing and recycling process involves collecting, disassembling, inspecting, cleaning, reassembling and filling the virgin OEM cartridge with ink or toner. We ensure that all our remanufactured cartridges are filled to the highest capacity during the remanufacturing process. We carry a variety of remanufactured ink and toner cartridges for HP, Dell, Lexmark, Epson, Xerox and Canon printers.

Because of the intellectual property rights (IP) of certain manufacturers such as HP, Dell, and Epson, it is ILLEGAL to sell compatible cartridges made from these manufacturers which is why we sell remanufactured cartridges instead of compatible cartridges for these brands. We comply with all of the necessary IP laws and do not sell patent infringing products.

 Will these items void my printer’s warranty

The United States Government does not allow manufacturers to void the warranty. The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT protects you. The basic overview of the ACT is that a manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated

Title 15 Commerce and Trade

Chapter 50 Consumer Product Warranties.